Citizen Service Request System

Welcome to Woodbury's new online citizen service request system!

With this system you can:

• Let us know how we can better serve you
• Help us discover areas for improvement
• Tell us what you like about the city and its services

When you use this system, your request will be forwarded immediately to the appropriate employee for follow-up. You will also have the opportunity to create a personal account, which will allow you to track the progress of your request. Just follow the link below to begin entering a request. Users are encouraged to view the frequently asked questions section prior to submitting a request.

Request Service - make a request here

If you have any problems using the online request system, send an e-mail to info@ci.woodbury.mn.us. Please type "request system" in the subject line.

Do not use this system to request immediate action by Public Safety personnel. If timely response is needed, call 9-1-1 for emergencies or (651) 439-9381 for non-emergency service.

The request system will be monitored by staff during regular business hours only. For most departments and divisions, regular business hours are 8 a.m. to 4:30 p.m., Monday through Friday. However, Public Works is open from 7 a.m. to 3:30 p.m., Monday through Friday.

Privacy policy
Please note that the City of Woodbury does not share information gathered through its Web site with third parties for promotional purposes. However, any information you provide to the city is subject to the Minnesota Government Data Practices Act. This law classifies certain information as available to the public on request.

City Council Resolution No. 91-104 requires that a complaining party provide his or her name, address and telephone number. Failure to provide this information often prevents city staff from following up on complaints. Under state law, your information regarding ordinance violations on the use of real property remains confidential and the city cannot reveal this information to others. Reports of other violations of the law may also be provided limited privacy protection under the Data Practices law. In addition, we use this information to contact you about our progress in following up on your request or for additional details, if needed.